× AVA Rafting and Zipline now offers the best cancellation policy in Colorado! We offer a 90% refund to any guest who needs to cancel their adventure until 7pm the night before the trip date. Trip changes must be completed by 7pm the night before the trip to avoid change fees. Trip changes after 7pm will result in a 15% change fee and are subject to availability. If you do cancel your reservation after 7pm the night before the trip, your reservation will be converted to an open credit equal to 85% of the total cost of your adventure. The credit is valid for the current season only. This policy is valid for both guided trip and rental gear reservations. Lateness Policy: If you arrive late for your trip, you will be put on the next available trip. If you are not able to take our next available trip, your reservation will be converted to an open credit equal to 85% of the total cost of your adventure. The credit is valid for the current season only. If you opted out of our cancellation guarantee for a reduced total trip cost, then you are subject to the cancellation policy below. Without Cancellation Guarantee (opt out policy): Cancellations made 14 days prior to the trip will be refunded 90% of the total trip cost. Cancellations made within 2 weeks of the trip are nonrefundable. NOTE: Cancellation policy applies to the full amount of your trip. Change policy: Inside of two weeks of the trip, changes made to the date of the trip will result in a change fee. Change fees are 15% of the total cost of the trip. Changes may not be made inside of 48 hours. Inclement weather and water conditions: All trips depart as scheduled regardless of weather. AVA reserves the right to change or substitute river sections at any time due to weather conditions and water levels. AVA's zipline management reserves the right to cancel tours due to unsafe weather conditions, such as heavy winds and lightning. If your tour has been cancelled by management, AVA will contact you to refund or reschedule your reservation. AVA reserves the right to postpone or delay your mountaintop zip line tour up to one hour to wait out inclement weather and then resume once conditions are deemed safe by management. If the mountaintop zip line tour is started and less than 50% of the course is completed, you will be refunded 50% of the cost of the trip. If the mountaintop zip line tour is started and more than 50% of the course is completed, you will not be refunded. AVA reserves the right to cancel any trip due to an insufficient number of bookings. Should we need to cancel your trip, the full cost will be refunded or credited to another trip according to your wishes.